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Our Newsletter



Shipping & Returns

Shipping

  •  We Ship to   USA, CANADA
  •  When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Returns Policy 

Customer satisfaction is our number one priority. As one of North American most successful bike retailers, we aim to make every transaction a pleasant, convenient and care-free shopping experience.

To expedite any returns, we ask that you note the following:

  • All Custom designed bicyle ( Buyer choose color and parts ) won't be qualified for any returns.
  • You may return most new, unopened items within 5 days of delivery for the refund less than shipping cost and 15% restock fee.
  • For any shipping damage, Customer need to report us within 3 days of delivery.
  • The product must be in new, unused, and 100% original condition (unworn, if clothes) with all the original packaging materials.
  • Before returning an item, please contact us for RMA Code.
  • If the product you are returning was included as part of a special offer, the additional item(s) must also be returned, or you may choose to have the cost subtracted from your refund.
  • Any return may void a multiple purchase discount.
  • Customer is responsible for shipping and handling charges.
  • Returns must be sent prepaid and insured for the full price by a traceable carrier to us.
  • Special promotional items that are not defective can not be returned for any reason. We remind our customers to choose products carefully before placing your order.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Product Warranty

At Red2 Bicycle Co. we offer the following warranty for products purchased at Red2Bicycle.com or Red2fixedgear.com:

  • 5 years on bicycle frames.
  • 1 year on all other components. (This warranty covers factory defects and faults only. We do not cover misuse or broken parts caused by the user or by any other event)
  • This warranty does not cover buckled wheels, damage or failure caused by abuse, misuse, or faulty installation by the user.
  • All freight costs are not covered under any warranty. The customer is responsible for shipping and handling charges both ways.
  • Please thoroughly check your shipment before signing for it.

Please contact us at admin@red2bicycle.com for further information.

 

Back Orders/Out of Stock Items

If your item is not in stock, we will back order for you. You will be contacted with the option to cancel or change your order if you would rather not wait.

From time to time some items advertised may have already sold out.  Red2 Bicycle Co will always endeavour to keep our stock levels up to date.


Terms and Conditions

Products, listings, specifications, parts and prices are subject to change without notice. We reserve the right to substitute parts which are functionally equivalent and of equal or greater value depending on availability. This is sometimes necessary to assure prompt delivery.